Home
Hi, I’m Pam, a Product Designer specializing in data visualization & insurance.
I’m a Product Designer at Shelter Insurance designing web and native applications for both internal and external applications.
While my designs for our customer facing applications reaches over 100k users, our internal applications help over 500 employees cut their work processes in half.
Feel free to connect with me on linkedIn.
View my UX case studies across Shelter Insurance & Abelson Taylor
Redesigning Home Office Cash to reduce employee task times by 2X and increase engagement by 50%
Project Goals: Led service design for internal tools like Home Office Cash, incorporating paperless processes for accounting departments and cutting employee task times by 90%.
Collaborated with: Accounting teams, Underwriting teams, Software development teams.
Deliverables: New design system creation, new feature creation, wireframes, prototypes, user flows.
View case study
Designing a Self-Service Claims Dashboard That Cut Support Calls by 30%
Project Goals: Reduced calls to customer service call centers by 3X by creating policy lists, policy inquiries, and claims viewport features in customer portals.
Collaborated with: Customer Service, Claims Managers, Marketing teams, Software development teams.
Deliverables: Claims landing page, Claims viewport page, notifications user flows, wireframes and prototypes
View case study
Led creation of Shelter design system, reducing dev task times by 10X due to fewer lines of code written.
Project Goals: Reviewed open source design systems from IBM, Material, Clarity, Dell, and Adobe to analyze crucial design systems components relevant to Shelter’s Insurance's internal tools and external customer-facing portals.
Collaborated with: Development teams, UX teams, marketing teams, project managers
Deliverables: Refreshed Shelter Insurance’s design system based on Material’s design system, collaborating with developers to create design system resources for React, Angular, and web components.
View case study
Designed new hiring processes and wellness programs, processing over 500 employees.
Project Goals: Created a service design blueprint, outlining improvements to the new hire onboarding processes.
Collaborated with: New hires, creative department, HR department, IT department, facilities teams.
Deliverables: 40+ discovery interviews with new hires and internal stakeholders, affinity clustering to synthesize insights, service blueprint to outline improved processes.
View case study
Pamela Sextro-Kelly
Contact
