I’m a Product Designer at Shelter Insurance, focused on creating commercial and enterprise applications.
I’ve designed solutions that serve over 100,000+ users, and streamlined workflows for 500+ employees, reducing process time by 50%.
My decade in HR taught me how to build solutions that work for real people.
Hi, I'm Pam—I design products that understand people, not just users.
My work
Designed a self-service claims dashboard that cut support calls by 10%.
Customer service was receiving hundreds of calls asking about claims. Policyholders called to ask basic questions about their claims: status updates, adjuster contact information, and next steps. But our online tools didn't provide those answers.
I built a dashboard where users can check claim status, upload documents, and contact their adjuster—turning a 10-minute phone call into a 30-second self-service check.
Impact:
10% fewer support calls
100,000+ customers now use the self-service features
Worked with Customer Service, Claims Managers, and dev teams to ship product
Built Shelter's design system from scratch, cutting dev time by 50%.
Every team was recreating inconsistent components. Designers and developers across Shelter were recreating identical components for every project. No shared standards, no reusable code—just wasted time and inconsistent interfaces.
I researched the best systems and adapted them for Shelter. Studied IBM, Material, Clarity, and Adobe's design systems to find patterns that fit our needs. I partnered with engineering to design and build reusable components across React, Angular, and vanilla web.
Impact:
50% reduction in dev task time
First unified design system at Shelter
Now used across all internal and customer-facing products