Stay tuned! Case study coming soon.


Designing a Self-Service Claims Dashboard That Cut Support Calls by 30%
Project Goals: Reduced calls to customer service call centers by 3X by creating policy lists, policy inquiries, and claims viewport features in customer portals.
Collaborated with: Customer Service, Claims Managers, Marketing teams, Software development teams.
Deliverables: Claims landing page, Claims viewport page, notifications user flows, wireframes and prototypes