Work

Stay tuned! Case study coming soon.

Reducing claims calls by 30% by designing a new claims status updated viewport for Shelter Insurance

Project Goals: Reduced calls to customer service call centers by 3X by creating policy lists, policy inquiries, and claims viewport features in customer portals.


Collaborated with: Customer Service, Claims Managers, Marketing teams, Software development teams.


Deliverables: Claims landing page, Claims viewport page, notifications user flows, wireframes and prototypes

Pamela Sextro-Kelly

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